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Merritt Mill Dental Associates

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Merritt Mill Dental Associates
Merritt Mill Dental Associates
(32 Reviews)
> Get Phone Number & Directions
3019 Merritt Mill Road Salisbury, MD 21804
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Consumer Feedback

(32 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
This was the absolute worst dental experience I've ever had. Merritt Mill has one shining star, a woman named Kimberly who works at the front desk. She's perfectly courteous and was the ONLY reason I was a patient as long as I was. Phone calls with nearly every other staff member ended in shouting matches. I was given misinformation time and again. I was charged for services I never had done. There were numerous attempts to overcharge me for services I did have. I was misinformed about procedures over and over, and when I asked for clarification from Dr. Poli in particular, he refused to perform the actual procedure. The office manager was completely unapologetic, but unable to justify the above mentioned actions. I left the office in tears. Dental work can be painful enough. Spare yourself the additional frustration and anguish, and find another dental practice.
by HI xxx.xxx.74.238
January 11, 2016
Horrible, horrible place. The dentists speak very poor English, and are irritable and nasty when you ask them to clarify.There is NO gentleness or understanding at all. The book keeping practices are more than questionable. I paid cash in full at each and every visit, it was required. No problem with that, but 3 yrs later they began sending me overdue notices for over $300. I called, was told the "last office manager had a penchant for taking cash payments and not noting it in the file" and if I didn't have a receipt (after 3 YEARS) I owed the money. Um, NO. I don't know how many people they were able to rip off in this manner, but I wasn't one of them. I would give no stars if possible. Thieves!!
by realcrazydaisy xxx.xxx.46.168
September 29, 2015
best dentist and dental office I have ever experienced in my life
by cathy xxx.xxx.126.112
June 13, 2015
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did your mouth feel clean after your appointment?
Definitely!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
by Anonymous xxx.xxx.0.214
September 08, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Was this provider's office clean?
Mostly yes
Did your mouth feel clean after your appointment?
Yes
Did you feel that your visit with the provider was time well spent?
No
Did you feel like this provider's office was sufficiently staffed?
No
by Unhappy patient xxx.xxx.165.65
May 06, 2014
I went here and was not told that I had cavities until I went to check out and the receptionist said I needed to make an appointment for it. Then was told I had not only one but four. After another bad experience here I decided to go to a different dentist. They informed me that I had no cavities at all.
by Unsatisfied patient xxx.xxx.58.82
May 01, 2014
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
Were the waiting room chairs comfortable at this dentist's office?
Extremely comfortable; I could have fallen asleep
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Yes, I was given all the information before my treatment
Was this dentist's staff friendly?
Yes, they went above and beyond
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
by Anonymous xxx.xxx.62.18
February 18, 2014
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Did this dentist answer all of your questions?
Yes
Was this dentist's staff friendly?
Yes
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Does this provider offer flexible appointment times?
Yes
by Nikki xxx.xxx.226.219
February 17, 2014
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider give unbiased advice?
Yes
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Wendy xxx.xxx.92.229
February 04, 2014
Dr. Pollo is wonderful. The problem with this practice is not the competency of the dentists or hygenist, it's the awful office staff and their business manager.I have experienced outrageous mistakes in billing, the ineptitude of the staff to file dental claims in an expedient and reliable way. Now my friend has had a claim against her and her husband for $1000.00 because the idiots did not file the claim with CAREFIRST ( really!) correctly. The business manager turned the bill over to collections a year later when it was obviously her error. I have advised my friend to seek counsel.
by Georgie McElroy xxx.xxx.192.138
January 21, 2014
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Map and Directions
3019 Merritt Mill Road, Salisbury, MD 21804