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Carson Lo, MD

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Carson Lo, MD
West Houston Infectious Disease Associates
(8 Reviews)
> Get Phone Number & Directions
1331 W Grand Parkway N Ste 310 Katy, TX 77493
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Consumer Feedback

(8 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Expertise
4 star average for Expertise
Value
5 star average for Value
I needed an Infectious Disease Doctor ASAP they had an appointment available for me in a week, shocking considering is a specialist doctors. Both girls working up front are extremily friendly making my process so much easier and less stressful. I would recommend both doctors 100% they are so knowledgable and friendly, judging by the other comments of course people if you owe someone they will want their money, isn't common sense? I have a long term relationship with this office and have no complaints :).
by Happy Patient xxx.xxx.135.68
March 20, 2014
Does this provider have helpful information available online?
Not really
Do you think that the provider's staff are well trained?
No
Does this infectious disease specialist use current and safe equipment?
Fairly current
Would you recommend this infectious disease specialist to others?
No
Was this infectious disease specialist friendly?
Yes
by Anonymous xxx.xxx.25.210
February 24, 2014
It's shocking how little they seem to care about customer service. From my experience It appears as if patients are never put first here. The staff is incredibly rude. I was completely distressed during talking on the phone. I was refused to see doctor because there is an outstanding balance in the hospital. I was in hospital for 6 months and the manager keeps accusing that I ignore my responsibility to pay the bills. The staffs work for doctor as professional medical field but they are not professional at all. I told her that I will make complain to Texas Medical Board and she turned back to me and said I am rude.
Good manners are appreciated as much as bad manners are abhorred.
by Anonymous xxx.xxx.12.84
April 30, 2013
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.4.24
March 22, 2013
This doctor and his associate forgot me in the hospital for 3 days. I had West Nile and accrued major bills due to the oversite. Then they refused to call me back for weeks and lied to me about the diagnoses. They stated I never had the virus but I was confirmed through testing and still, a year later, have symptoms and complications.. Run if you can
by Cathy xxx.xxx.235.49
August 24, 2012
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Was it easy to make an appointment with this provider?
No, it took a while
by Band xxx.xxx.204.118
May 31, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Tom xxx.xxx.4.203
April 27, 2012
Were the waiting room chairs comfortable at this provider's office?
Yes
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
December 14, 2011
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Map and Directions
1331 W Grand Parkway N Ste 310, Katy, TX 77493