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Melvin Gerald, Sr, MD

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Melvin Gerald, Sr, MD
Gerald Family Care Associates - Varnum Street Northeast
(39 Reviews)
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1160 Varnum Street Northeast, Suite 117 Washington, DC 20017
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Consumer Feedback

(39 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
September 28, 2011
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous
September 26, 2011
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
September 21, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Are you going to visit this provider again?
Without a doubt!
Did you feel safe in this provider's care?
Yes
by Anonymous
September 20, 2011
They need to treat their staff with more respect. They weren't overly rude but they could have been a lot nicer. I do not agree with the way they do business here, it is always their way or the highway. They are so uncooperative if a customer complains and are never willing to admit if they are wrong. They didn't show any sort of attention to detail, which I think is very important. I was afraid they were going to miss or forget something important.
by Tausha
August 29, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
The phone rang a lot and it was really annoying
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
August 09, 2011
Did this provider prominently display their diplomas or business license?
Yes
Does this family doctor use current and safe equipment?
Yes
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
by Anonymous
July 29, 2011
They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.
by Jane
July 18, 2011
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Was the waiting area spacious?
No, it was rather cramped
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
by Anonymous
June 16, 2011
I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. They seemed like they were using fairly modern treatment methods and procedures, but I'm not really sure. Their office was kind of gross. I was scared I was going to catch something from being in the office. Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome.
by Angel
June 08, 2011
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Map and Directions
1160 Varnum Street Northeast, Suite 117, Washington, DC 20017