Everything overall I would say was fine but to be honest, I always felt kind of like just a number here. I never knew who I was talking to and it just was not a very warm feeling when coming into the office but I know it could have just been Covid circumstances. I am still very grateful for Care Fertility and everything you did for me.
Everything was amazing with the customer service and care. I wish the billing was a bit more detailed. I was not told until my very last visit about my co pays. I would have rather it been collected at the time of service.
Overall, we have had a pleasant experience. Recommendations: more follow up with patients who have experienced a negative pregnancy test. And more information about expectations with medications. We have always been given the opportunity to ask questions, but sometimes we would not know what questions to ask because we were so unfamiliar with the precoess.
I felt very comfortable and taken care of at CARE. Dr. Kathy always made time for me, even if it was a time we did not have an appointment scheduled. All of the staff are very patient and kind. Thank you all so much!
My overall experience with Care and the staff was wonderful. In a time in your life with infertility is scary the staff at Care put you at ease. I would highly recommend Care to anyone wanting to grow their family.
Staff is friendly, understanding and compassionate. Staff returns phone calls in a timely manner. Nurses were understanding and donated Gonal F. Dr. Kathy took all our questions and answered all of them in a very detailed manner and made us feel comfortable with the decision and never pushed in one direction or another.