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Michael West, M.D., Ph.D.

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Michael West, M.D., Ph.D.
Washington Endocrine Clinic
(24 Reviews)
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2440 M Street, Suite #417 Washington, DC 20037
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Consumer Feedback

(24 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
I have had a couple visits with Dr. West. He's competent and I felt I was getting good care. His front desk person, Ken, who runs the practice has typically been kind of curt but responsive. I went for my lab work in advance of my follow up scheduled a few days out to find the office vacant with no notice of relocation. I never was notified of the move. I found someone from another office suite who informed me they moved but did not know where. I called the office to get a recording with the new address. Because the office was to close soon I Ubered over and called to alert the office to my situation. Ken was not sympathetic at all. He informed me I was emailed about the move (which I was not) and that the office was closing at 4:30 (5 minutes from then). I dashed up to the new office with a couple minutes to spare. The lab tech was ready to take me in. I interacted with Ken about the situation to which he stated, "I am not going to apologize." When I commented that this was poor customer service he withdrew the lab request from the tech and told me I would have to go elsewhere. I have written to Dr. West and the DC Board. Needless to say this is not my recommended endo office in DC.
by Randy xxx.xxx.111.8
January 29, 2020
First visit satisfied. To get follow-up? Not good. Here is my experience--the issue of cancelling an appointment. Their telephone system recording is set where you cannot leave a message after office hours. that means if you need to cancel your appointment less than 24 hours,you cannot. No matter the reason, you are charged $75. No exceptions, which I found to be harsh and cruel. I then reached them at the office to apologize and gave the reason for canceling and told them I was willing to pay a portion of the fee since I did try to call to cancel. I was told no. It was made clear to me that they (billing/office manager) only care about the $$ and making sure the calendar is full of appointments.
by Ms Anonymous xxx.xxx.169.138
May 06, 2015
I had a HORRIBLE experience with this Dr. ALL he wanted to talk about during my appointment was billing. He went so far as to re appear while I was having blood drawn to reiterate something about billing. He and the staff were incredibly rude and down right nasty. During my "appointment" he threw out a diagnosis r/e my thyriod, then gave me no details and just wanted to talk about my insurance, basically making sure I paid on the spot. He violated my insurance proceedures. Do NOT go here.
by MMW xxx.xxx.74.65
November 19, 2014
Would you recommend this doctor to others?
Absolutely Not
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Was this doctor's staff friendly?
Not Really
Did this doctor answer all of your questions?
None of my questions were answered
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.0.60
August 21, 2014
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Robert xxx.xxx.148.8
October 01, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Are you going to visit this provider again?
Not if my life depended on it
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
by Robert xxx.xxx.26.157
August 11, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was it easy to make an appointment with this provider?
Yes
Was this endocrinologist's staff friendly?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.24.209
April 18, 2013
I regret I was not able to provide an adequate evaluation but I did not get to see the medical provider. I never got past the receptionist desk. Apparently, if a potential patent does not sign and agree with everything on the patient consent form, the patient is not seen.

On the consent form there was an item stating the patient would be responsible for "court costs and reasonable attorney's fees" for the Clinic, if collection of a debt should ensue. I did not like the sound of that so I did not sign. If you do not sign, you are not seen.

I have been living and working in the DC area since 1976 and have seen many medical professionals and I have yet to see a consent form with such a phrase. For all practical purposes this phrase could have been in any or all of the consent forms I have signed but this is the first time I actually read such a phrase.

My advice for any potential patient of the Washington Endocrine Clinic is to read, fully understand and AGREE what you are asked to sign.
by Billy Newell xxx.xxx.100.199
February 26, 2013
Were you able to relax during your appointment?
Yes
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
by Anonymous xxx.xxx.114.66
December 05, 2012
Very happy with Dr. West's services. He has an enormous, modern office with great staff. He has been very helpful in treating my low testosterone. Thorough blood work led to treatment with Testopel (and discontinuation of Testim). Very good demeanor. Highly recommended.
by GBL xxx.xxx.100.78
September 05, 2012
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Map and Directions
2440 M Street, Suite #417, Washington, DC 20037