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Michael West, M.D., Ph.D.

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Michael West, M.D., Ph.D.
Washington Endocrine Clinic
(24 Reviews)
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2440 M Street, Suite #417 Washington, DC 20037
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About

Michael West, M.D., Ph.D.

An endocrinology clinic in downtown Washington, DC. Treats diabetes, thyroid disorders, testosterone deficiency, osteoporosis, parathyroid, adrenal, pituitary and other disorders.
Years In Practice 15
Primary Specialty

Endocrinologist

Education Dr. West went to medical and graduate school as part of the combined M.D./Ph.D. program at the Texas A&M University during 1995-2003.
Training Dr. Michael West completed fellowship training in Endocrinology, Diabetes and Metabolism at the world-famous Johns Hopkins Hospital in Baltimore, MD, during 2005-2008 as part of the American Board of Internal Medicine (ABIM) Research Pathway. Prior to this, he trained in general Internal Medicine at the Hospital of the University of Pennsylvania in Philadelphia, PA during 2003-2005.
Certification Dr. West is board certified by the American Board of Internal Medicine (A.B.I.M.) in both Internal Medicine and Endocrinology, Diabetes and Metabolism
Office Staff Ken Harrington, Practice Manager
Pam Harding, Receptionist/Nurse
Map and Directions
2440 M Street, Suite #417, Washington, DC 20037
Services An endocrinology clinic in downtown Washington, DC. Treats diabetes, thyroid disorders, testosterone deficiency, osteoporosis, parathyroid, adrenal, pituitary and other disorders.
Consumer Feedback
(24 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
View All 24 Reviews Add a Review
Recent Reviews
I have had a couple visits with Dr. West. He's competent and I felt I was getting good care. His front desk person, Ken, who runs the practice has typically been kind of curt but responsive. I went for my lab work in advance of my follow up scheduled a few days out to find the office vacant with no notice of relocation. I never was notified of the move. I found someone from another office suite who informed me they moved but did not know where. I called the office to get a recording with the new address. Because the office was to close soon I Ubered over and called to alert the office to my situation. Ken was not sympathetic at all. He informed me I was emailed about the move (which I was not) and that the office was closing at 4:30 (5 minutes from then). I dashed up to the new office with a couple minutes to spare. The lab tech was ready to take me in. I interacted with Ken about the situation to which he stated, "I am not going to apologize." When I commented that this was poor customer service he withdrew the lab request from the tech and told me I would have to go elsewhere. I have written to Dr. West and the DC Board. Needless to say this is not my recommended endo office in DC.
by Randy xxx.xxx.111.8
January 29, 2020
First visit satisfied. To get follow-up? Not good. Here is my experience--the issue of cancelling an appointment. Their telephone system recording is set where you cannot leave a message after office hours. that means if you need to cancel your appointment less than 24 hours,you cannot. No matter the reason, you are charged $75. No exceptions, which I found to be harsh and cruel. I then reached them at the office to apologize and gave the reason for canceling and told them I was willing to pay a portion of the fee since I did try to call to cancel. I was told no. It was made clear to me that they (billing/office manager) only care about the $$ and making sure the calendar is full of appointments.
by Ms Anonymous xxx.xxx.169.138
May 06, 2015
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Recent Polls
Would you recommend this doctor to others?
Absolutely Not
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Was this doctor's staff friendly?
Not Really
Did this doctor answer all of your questions?
None of my questions were answered
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.0.60
August 21, 2014
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Robert xxx.xxx.148.8
October 01, 2013
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