Counseling Affiliates Inc

Counseling Affiliates Inc
Counseling Affiliates Inc 300 Hebron Avenue Suite 217 Glastonbury, CT 06033
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Consumer Feedback

(4 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
by CHye xxx.xxx.112.206
August 23, 2013
On our first visit, our counselor took notes and asked a lot of questions. When we left we felt good, but as we continued there were no more notes and the counselor needed to be reminded of past conversations. When my child started to attend with us my child said she was uncomfortable and was asked the same questions repeatedly and this only made my child more irritable and did not want to go at all. Then there seemed to be confusion with appointments and on my last visit i explained that i would not be able to come in for awhile and said i would call to make the next appointment then i was asked well 2 weeks then and i repeated that i would have to call. 2 weeks went by got a call saying i missed an appt. called and was told someone would call me back, i got a letter saying come in to discuss it well i never got a call now i got 2 bills for a appt i never made. I called to discuss it and was told by the billing dept that they were stuck in the middle and if i dont pay it will go to collections now i am still waiting for a call from the counseler and its been 2 mos. i will never go back or recommend the women i had.
by Anonymous xxx.xxx.9.199
May 10, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider's office too cold?
Not at all, it was the perfect temperature
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the waiting room chairs comfortable at this provider's office?
They were average
Did they follow up with you after your appointment?
Yes.
by Anonymous xxx.xxx.128.124
October 19, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.190.177
May 14, 2012
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