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Dr Ursula FALK RCSW

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Dr Ursula FALK RCSW
Dr Ursula FALK RCSW
(4 Reviews)
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445 3rd Street Niagara Falls, NY 14301
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Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Expertise
4 star average for Expertise
Staff
2 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
I made an appointment for my ten year old son to help deal with some behavioral issues that have surfaced and needed some wise counsel to come up with new means of encouragement/discipline. First of all the office was inside a law office with no signs saying a doctor was inside. When I called confused I was treated disrespectfully like I should have known that a large attorneys office was also a doctors office. I was welcomed by a young woman with an attitude and when I went into the office was repremanded for bringing my son when no one told me not to. The doctor was quick to make wrong assumptions about my child feeling rejected because of two new siblings (whom he absolutely loves) and I was asked what form of discipline I use. I told her I spank and take away privlages and send him to his. Room. Well apparently all she heard was spank, because she spent the next twenty minutes telling me how stupid and terrible it is to spank. It is appauling and rediculous. It is the worst thing you can do, well I understand people believe differently and I tried to explain that i NEVER spank when i am angry, but i was there to learn so I asked her what she suggests,and she said "there is no easy fix" with an attitude. I began to cry, trying to convey that I love my child and want to help him. She kept talking about crazy irrelevant stories about why spanking is no good. She talked about appointments and said she would take five minutes with my son. Well my son told me when we got home that she said, "it is wrong that your mother spanks you and she shouldn't be doing it", and that's all she talked about. How dare you Ms falk, to counsel me is one thing but to undermine me to my child is absolutely absurd. You totally lack professionalism and should be ashamed of yourself! DO NOT GO HERE!!!!
by Disgusted parent xxx.xxx.250.64
October 26, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Was this provider's office easy to locate?
I got lost, but eventually found it
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Kelly xxx.xxx.176.241
August 07, 2013
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by margaret xxx.xxx.216.240
March 05, 2013
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider seem up-to-date with the current advancements in their field?
Yes
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
March 15, 2011
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Map and Directions
445 3rd Street, Niagara Falls, NY 14301