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Bay Animal Hospital

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Bay Animal Hospital
Bay Animal Hospital
(14 Reviews)
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2003 East 5th Street Panama City, FL 32401
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Consumer Feedback

(14 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
I have been entrusting my furbabies care to Dr. Ruff for 5 yrs. BIG MISTAKE! What I thought was confidence in his abilities, is nothing more than Arrogance. Last year Violet, my 4 yr old corgi starting having repeated UTI’s all diagnosed by urinalysis. Not once did Dr. Ruff suggest a urine culture. Instead he jumped to X-Ray, which did not show anything. Her 4th UTI Dr. Ruff ordered an Ultrasound and diagnosed Violet with a Cystine bladder stone. Two Ultrasounds later and another UTI, Dr. Ruff insisted she needed a Cystotomy to remove the stone. On July 2, shortly after dropping Violet off for surgery I get a call from a Vet tech (I later found out was Jill Ruff) explaining “Violet was on the table under anesthesia & upon performing a 3rd ultrasound it appeared the bladder stone shrunk and Dr. Ruff needed ME to decide if he should move forward with surgery.” What?? Just two weeks prior based on a 2nd ultrasound Dr. Ruff said her bladder stone had gotten lager and that it had moved. Feeling confused, I asked to speak to Dr. Ruff. Jill very curtly told me “I couldn’t” explaining I needed to “decide quickly because they didn’t want to keep Violet under for too long.” I pushed back saying “I need Dr. Ruff to advise. . .” at which she blurted “HE Doesn’t Know What to do!” Finally Dr. Ruff came to the phone explaining Violet “Definitely had a bladder stone or a mass.” I agreed to surgery wondering all day what the reasoning was behind the call only to find from Dr. Ruff after surgery Violet Definitely DID NOT have a bladder stone or a mass. What he previously thought was a stone, was in fact scar tissue that caused a pelvic adhesion. He charged me $1000-full price for a surgery she DIDN’T need. Two days after painful unnecessary Open surgery, which could possibly cause more scar tissue leading to another pelvic adhesion, Violet has another UTI. His staff finally called to check on Violet 4 days after surgery & I explained her symptoms. 8 days post op and still no return call from Dr. Ruff. I have since spoken to several people who have similar stories of Dr. Ruff misdiagnosing their dog. Dr. Ruff is clearly too arrogant to admit when he is wrong or when something is beyond his expertise-like reading an ultrasound. His wife, Jill is right-“He doesn’t know what to do”
by ANNA xxx.xxx.109.244
July 15, 2024
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
by Anonymous xxx.xxx.223.177
March 18, 2020
Both Dr Eubanks and Dr Ruff are amazing veterinarians. Very knowledgeable, care and comforting. They provide tried and true medications to lessen the cost, but has the newer meds if needed. They really care about their patients both small and Moms and Dads.

I Highly recommend these veterinarians!
by Linda GD xxx.xxx.236.39
June 24, 2017
Took injured pet to this vet, first trip went well. Second visit to recheck wound, saw a "fill-in" vet, who reported to Dr. Eubanks that we were questioning his treatment, which we did not. We merely asked questions. Came back next day to see Dr. Eubanks himself, and was confronted with the accusations that we as clients were setting him up for failure. Very unprofessional, basing what staff and covering vet had told him. I thought this is about the pet, not the ego. Won't recommend.
by noname xxx.xxx.49.171
July 19, 2016
HIGHLY RECOMMEND: If you love your animal children, you will feel very confident with Dr. Eubanks treating them. He has been our doctor for 25 years (25 YEARS!), in sickness and in health, in the excitement of a new puppy or kitten, and in the devastating time of loss. His extensive knowledge is matched by his integrity for quality of care. While his heart is apparent, he is very professional and informs parents of possibilities and probabilities and options for care. The staff at the hospital has seen some changes over the 25 years, but they have always been friendly animal lovers who strive to meet the high standards set by Dr. Eubanks. They will attempt to answer questions over the phone, or set the most timely appointment possible. The only time I have had to wait, or sensed any unease in the office, is when I have been there at the time of another patient's emergency, an urgency we would all hope to benefit from if our pet was in imminent need (as we have been, more than once). We trust him with the creatures we love the most, and highly recommended him!
by Popes xxx.xxx.110.137
August 28, 2014
Very unprofessional management. Seemingly confused about their own schedules. Very quick to anger in a pinch, and prone to make hot-tempered decisions. Would not recommend.
by notmyname xxx.xxx.88.143
May 22, 2014
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by Anonymous xxx.xxx.120.176
May 28, 2013
Were the examining rooms clean and free of odor?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.146.150
May 14, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were you able to relax during your appointment?
Yes, I was completely at ease
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Anonymous xxx.xxx.225.6
March 21, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.224.220
August 23, 2012
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Map and Directions
2003 East 5th Street, Panama City, FL 32401