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Washington Christian Village

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Washington Christian Village
Washington Christian Village
(16 Reviews)
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1201 New Castle Rd Washington, IL 61571
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Consumer Feedback

(16 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
Was the provider's staff helpful and knowledgeable?
No
Would you recommend this nursing home to others?
Absolutely Not
Does this provider remember you by name?
Always
Was this provider helpful about using your insurance coverage?
Yes
Did the waiting room smell clean?
No
by Anonymous
March 25, 2014
They briefly listened to me, but quickly downplayed everything I said or stopped paying attention. They don't really take that extra step to make me feel special. I'm just another client to them. I had to look for a long time before I finally found their qualifications. They need to make them more obvious. It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost. This facility is very old and has 4 residents to 1 toilet. This always leads to a disaster, if you know what I mean. The head nurses desk is a mess and she listens to you , but never does a thing that you ask. The main reason I am right this, is because when the state is there they act one way and then as soon as they walk out the door they act another. This truly pisses me off. I would pull the person that I love that is there but I am not the POA so I deal with them everyday.
by john doe xxx.xxx.132.49
January 12, 2014
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Senior Citizen xxx.xxx.147.99
November 12, 2013
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.228.56
November 07, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.154.10
June 16, 2013
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.58.52
May 07, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider remember you by name?
Sometimes, but not always
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Ann xxx.xxx.176.60
January 23, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.96.229
May 31, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.153.29
April 13, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.139.177
April 11, 2012
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Map and Directions
1201 New Castle Rd, Washington, IL 61571