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Lorien Nursing & Rehabilitation Center

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Lorien Nursing & Rehabilitation Center
Lorien Nursing & Rehabilitation Center
(18 Reviews)
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6334 Cedar Ln Columbia, MD 21044
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Consumer Feedback

(18 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
We’ve encountered so many problems in this place. Here are just a few: 1) Food is awful. My mother, who is a vegetarian, asked for a vegetarian menu. The menu lists many meal options. Yet she has been served the same meal (over and over and over) - a dried out black bean burger. 2) Some (not all) of the aides have been condensing and impatient with my mom, which is demoralizing to her and her family. 3) There is no written schedule for physical therapy or occupational therapy. It’s impossible to know when the PTs and OTs are going to show up. My mom has not had PT for 5 days straight and there is no excuse for that. 4) My mom did not receive a shower for 5 days straight and now only receives a shower 2 times per week. 5) When we push the button for an aide or a nurse, it usually takes at least 30 minutes or more for anyone to arrive. 6) A nurse practitioner reprimanded me for bringing my mom a medication that had been prescribed by her doctor. It was clearly labeled. I brought it to her because, based on our experience, the process for obtaining prescriptions onsite is slow and disorganized. When my mother first arrived, she waited 3 days for a medication and then it was misplaced (or lost/stolen from the nurses’ station). I did not appreciate being reprimanded by the nurse practitioner. She also took the medication away even though it was clearly labeled and prescribed by a doctor.

There are some caring, nice and sweet staff. For example, Kena has been kind and responsive. But overall, this place is not good.
by H S xxx.xxx.177.179
December 29, 2023
excellent care and therapy
by maureen canion xxx.xxx.31.9
November 02, 2017
Would you recommend this senior care facility to others?
Yes
by Anonymous xxx.xxx.122.139
October 08, 2014
Does this provider have helpful information available online?
Yes
by Anonymous xxx.xxx.154.11
March 11, 2014
Did this provider give the impression that they cared about your concerns?
Somewhat
by Anonymous xxx.xxx.139.213
March 06, 2014
Did this provider use excessive foul language?
Definitely! I was shocked and horrified!
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
by Anonymous xxx.xxx.88.194
June 11, 2013
First of all, look at some of these reviews with a grain-of-salt. I noticed that with a short survey, the review was written for me. You'll be able to tell which were written by hand.

My grandmother was there for 2 weeks for rehab. Once she was walking again, we had to take her out because she stopped eating. My basic issue with this place is no one seems to know what the other is doing. I was told "I don't know" on more than one occasion on basic questions like did she eat today? Does she still have diarrhea? When I was told an answer, if I asked someone else the same question I was given a different answer. You would think that more records would be keep on that kind of thing. They didn't seem to even notice she wasn't eatting 2 of her meals a day (I wasn't there for breakfast).

In the time that I spent there (about 4-6 hours a day for two weeks) I saw the staff and volunteers to engage the people but mostly everyone is in the common room was sleeping or catatonic. One time I tried to do a puzzle (that I had to bring from home) with my G'ma and had 2 people to come over and participate. It's clear that more one-on-one engagement is needed.

I have to say that residents did seem to be bathed and fed daily. Our tech, Douglas, was VERY patient and really seemed to try. My G'ma wasn't the easiest person to deal with and he was great with her.

Unless you loved one is basically catatonic or beyond mental stimulation, I would NOT recommend Lorien.
by cnlk xxx.xxx.140.43
March 02, 2013
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by AK xxx.xxx.78.72
February 20, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Would you recommend this nursing home to others?
Absolutely Not
by E xxx.xxx.36.64
February 13, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.40.60
August 27, 2012
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Map and Directions
6334 Cedar Ln, Columbia, MD 21044