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Pam Harris, Community Relations Manager

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Pam Harris, Community Relations Manager
Brookhaven Medical Care Facility
(11 Reviews)
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1890 E. Apple Ave Muskegon, MI 49442
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
I invite you to come and visit Brookhaven! We have made some fantastic changes over the past year that benefit our community even more. Spacious, private rooms with attached half baths for all short-term rehab patients; private and semi-private rooms with attached half baths located on all other units. In addition, our secure memory care unit features a state-of-the art multisensory room and specialized staff. RN staff is also onsite 24/7. We treat all after-hospital care except for vents and feeding tubes. Dialysis patients accepted as well. Medicare, private pay and Medicaid accepted. Call and schedule your personalized tour today!
by Pam Harris xxx.xxx.55.3
June 22, 2016
I wouldn't send my dog to this place. Getting information regarding family members is like pulling teeth. Instructions relayed to nursing staff regarding specific needs for the patient were ignored or acknowledged only after several attempts to have them carried out. Some of my father's clothes came up missing and no one seemed to know where they were. This place is only in business for the money. They have very little regard for the patients or their families.
Do NOT send any family member there if you care about them at all.
by Not Here xxx.xxx.224.12
August 28, 2015
This place should have been closed down a long time ago. It is filfthy and the staff lies about the patient/resident when a family member calls to check on them. Possessions were stolen. My mother was hurt. They promised to walk her during the day when she was in a wheel chair. That never happened because one day I went to take her out of her wheel chair because she wanted to get in bad and she went to stand up but couldn't stand or walk. There were so many terrible things that happened that I am sick that I did not get her out of there and take her someplace else. But I have to live with that. There has to be more supervision on night shifts. The staff hangs around the nurses station talking and laughing and being on the phone. a lot! They lie incessantly about things that happened. I wrote a letter to eh administrator at that time after my mother passed away. didn't do any good. The night my mother was dying I asked the male nurse to call the priest and he said he got a message. I told him to leave a message and that the priest will answer right away. My mother did not have a priest when she passed. The word Brookhaven makes me sick to my stomach.
by Roberta Spaniolo-Williams xxx.xxx.157.137
June 02, 2014
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
by Anonymous xxx.xxx.137.116
March 22, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.182.240
June 20, 2012
by Anonymous xxx.xxx.157.119
May 25, 2012
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Would you recommend this nursing home to others?
Yes
Would you refer this provider to a family or friend?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
September 21, 2011
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Did this provider use excessive foul language?
No
Did this provider show attention to detail?
Kind of, but not very much
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
September 08, 2011
The facility was under staffed often making patients wait 45 minutes to go to the restroom and then berating them when they didn't make it there without an accident. Bugs in the bathrooms. Meals were very small, not enough for a child much less a healing adult. Staff constantly complained about the cutbacks of the owners and how it impacked patients.
by Never Again
June 14, 2011
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
by Anonymous
May 20, 2011
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Map and Directions
1890 E. Apple Ave, Muskegon, MI 49442