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West Chester Family Physicians Inc.

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West Chester Family Physicians Inc.
West Chester Family Physicians Inc.
(23 Reviews)
> Get Phone Number & Directions
8859 Brookside Ct Suite 101 West Chester, OH 45069
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Consumer Feedback

(23 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Our whole family were patients of Dr. Lutt's for 10 years, and we really had no issues with her personally. However, increasingly, we've felt the level of personal care has been decreasing. It felt like the office had become just a turnstile - getting patients in and out as quickly as possible to bill those co-pays - like they were on a quota. We felt rushed when we saw the doctor - spent less time with her - and symptoms were being treated but the causes not addressed. Increasingly when we were expecting calls back from the doctor or advice as to what to do next after awaiting test results, we got none and would have to call and ask what we should do now. This has been going on for several years, and I have been personally frustrated with the quality of care. Last fall they ordered X-rays on my hips since I was having an issue walking. The results came back as some minor degenerative arthritis, but then nothing. No "here's what we want you to do now," "let's schedule another appointment to figure out where we go next," NOTHING. ??? That was in September. So after I still had no answers or response from her office after the holidays, we finally made the choice to try a new family physician that was closer to our home - which was not, at all, an easy choice. Now her office is refusing to release a full copy of our medical records to our new physician's office - which I believe is against the HIPPA law. So now we have to fight to get a full copy of our own records.

This WAS a good, family practice. But I fear it's been compromised by the demands of the new healthcare system, and changed it's focus from being patient-centered to billable-hour-centered.

This is my own opinion based on our personal experiences and you should always consult more than one knowledgeable source before making your decision about choosing a family practitioner.
by David S, xxx.xxx.201.80
June 02, 2014
Did this provider have reasonable prices?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.1.3
March 05, 2013
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.26.10
October 29, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.210.159
August 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.201.47
August 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.228.31
August 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Jinxy625 xxx.xxx.187.7
July 05, 2012
My concerns and symptoms were not carefully considered. Doctor was not nice when I wanted more information or questions her rationale and diagnosis. Their staff was friendly enough, but they didn't go out of their way to help me. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find. I would never visit them again. I was very disappointed.
by Susan T xxx.xxx.68.50
July 03, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.232.24
April 11, 2012
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
February 24, 2012
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Map and Directions
8859 Brookside Ct Suite 101, West Chester, OH 45069