It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on.