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West Spring Dental

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West Spring Dental
West Spring Dental
(22 Reviews)
> Get Phone Number & Directions
3100 Fm 2920 Road Spring, TX 77388
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Consumer Feedback

(22 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
The customer service and dental work is mediocre at best. Please verify your insurance benefits and pay close attention to what's billed to your insurance versus your out of pocket cost. Your portion of the bill may be exaggerated after services have been rendered without a full cost justification.
by brazlel28 xxx.xxx.89.178
December 20, 2016
IF you have insurance, you need to call your insurance to verify before do any dental work. Don't trust on them because end up they will send you a big bill to pay in full. When you call them to check, they will not call you back.
by tiffany xxx.xxx.194.114
October 23, 2016
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Does this provider have a good professional reputation within your community?
Definitely
Did you experience excessive oral pain after you left your appointment?
Not at all!
Did this dentist explain your dental procedure to you?
Absolutely
by Anonymous xxx.xxx.105.61
July 10, 2014
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Were you able to watch TV during your dental procedure?
Not at all. I was extremely bored the entire time
by Anonymous xxx.xxx.80.29
September 24, 2013
The dentist is really great about taking her time with me, and doesn't mind answering my questions. I've never felt like an annoyance to the dentist, no matter how many questions I have. No-one suggests that I buy something that isn't necessary, and never pressure me. The dental hygienists are equally professional and a pleasure to deal with.

On a recent visit I was informed that the dentist would be 45 minutes late after I had already been in the office for 15 minutes. It would have been better to have called me and explained that my appointment would need to be rescheduled.

The back office conversations about their personal lives make me uncomfortable. Typically the reception person is handling personal calls, even when greeting people with appointments. But it should be noted that the staff are always polite and willing to assist when needed.

There was no music playing while I waited or during my visit. They were very polite and helpful and made sure that I had everything I needed. I am generally happy with the treatment by the dentist; but she seems to have little or no concern regarding the effectiveness of the back office staff.

The dentist is at a convenient location for me; so I would prefer not to change.
by Robert Shacklett xxx.xxx.85.161
July 27, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Was this provider's office too loud?
No, it wasn't too loud
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Was this provider late to your appointments?
Yes, it ruined my schedule for the entire day
by Anonymous xxx.xxx.85.153
June 19, 2013
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Were the waiting room chairs comfortable at this dentist's office?
They were average
Were you able to relax during your appointment?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.132.101
June 18, 2013
Did the staff call you to remind you about your upcoming appointment?
No, their staff isn't organized at all
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Were you able to relax during your appointment?
No, I was on edge
Do this dentist have a good professional reputation among other dentists?
No, it's obvious their colleagues don't respect them
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
by Anonymous xxx.xxx.156.161
March 26, 2013
West Spring Dental is NOT the dentist to go to.
1. Their customer service does not exist. If you call the receptionist will put you on hold and not get back w you. If you call back they put you back on hold long. My total hold time 25 minutes. Then the receptionist will explain she is busy and by herself. I didn't call to hear her complain about getting paid for a job she is not qualified to do. She doesn't ask for insurance info or nothing and when info is offered she will sigh and take it.
2. When you do get a appt and arrive 15 min early you will sit in the waiting room for 20 min past your appt time listening to the receptionist and office manager talk about their personal lives.
3. When you finally get to the back area you will sit there for over a hour until dentist sees you.
4. Never are they able to give you a quote on what you will pay at time of service.
5. If you have a warranty on any dental work you BETTER get a copy b c they don't give copies and if the dentist tells you that you don't have to come back unless needed.... When you want to use warranty then they inform you that you have to be seen every six months or warranty expires.
6. The Dentist I go to now has had to redo all their work b c there materials are cheap and don't last.
Basically it's not worth the effort getting any dental work done by this company. I regret ever going there and never will I refer them to anyone.
by Ex-patient xxx.xxx.156.170
March 26, 2013
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
by Bruce Harp xxx.xxx.163.23
February 21, 2013
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Map and Directions
3100 Fm 2920 Road, Spring, TX 77388