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Lakeline Mall Family Dental

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Lakeline Mall Family Dental
Lakeline Mall Family Dental
(23 Reviews)
> Get Phone Number & Directions
11200 Lakeline Mall Drive Cedar Park, TX 78613
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Consumer Feedback

(23 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
3.5 star average for Value
Was the dental equipment clean?
Yes
Was it easy to make an appointment with this provider?
Practically Impossible
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did you experience any unnecessary pain while your teeth were cleaned?
No
by Anonymous xxx.xxx.7.9
March 19, 2013
Did this provider show attention to detail?
Kind of, but not very much
Was this provider's staff friendly?
Yes
Were you able to watch TV during your dental procedure?
No, but I was able to read a magazine
Did this provider prominently display their diplomas or business license?
Yes
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
by Anonymous xxx.xxx.139.26
January 13, 2013
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
by Anonymous xxx.xxx.1.15
November 06, 2012
The waiting area was overcrowded and too small. Multiple people had to stand as there were not enough seats. Everyone was pretty much wedged in. They were overbooked and seemed frustrated. I had an appointment and after waiting an hour they said we would have to come back because it would take longer than they thought. They weren't horribly inexperienced, but I was hoping for someone with more experience. I have yet to see a doctor there. It seems they are mostly technicians. I was completely UNsatisfied with my visit. Waste of time and money if you ask me.
by Toby xxx.xxx.65.41
September 29, 2012
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.233.5
August 07, 2012
I would never visit them again. I was very disappointed.
by Unhappy xxx.xxx.171.93
July 08, 2012
Horrific experience. Dr. Blankenship told us he was stopping just short of a root canal. That’s fine. But then the assistant set the temporary cap too high and told us this was normal. Pain ensued. So did a severe allergic “feminine” reaction to the antiobiotics prescribed. My wife stopped taking the med and called the dentist. She was humiliated when she was told by the staff that her symptoms were unrelated to the med and was probably due to “something else” (even though this symptom is listed on the accompanying pamphlet). My wife explained she’s a married woman and nothing has “changed” in her life, but to no avail. We contacted her obgyn for help. Pain in the tooth persisted two weeks in, so I called all day Wednesday, finally leaving a message late Wednesday afternoon. I called again Thursday morning, left another message, and didn’t get a hold of them until late Thursday (no they didn’t call me) The office told me she had to be there in 30 min before they closed so the Dr. could take a look at her tooth. Wife’s at work, not happening. Friday morning? Nope, Dr.‘s on vacation till Monday and he won’t prescribe pain meds until he sees her. I tell them I wish they would have returned my message, hang up, fume, then call back to speak to the Dr., who’s now left the office. It’s only 5:45 at this point (office closes at 6) so I ask them to have him call me. Surely considering the circumstances, and seeing as how no one returned my call earlier so I could get her in on Thursday, he can make a quick phone call on his way home and prescribe a few pain meds to get us thru the weekend (they never prescribed any to begin, but now because of the cap being so high, my wife is in extreme pain). No call. Ever. So we call our primary Dr.
I call them 3 weeks in to see if the permanent cap has arrived. “We were going to call you.” Sure. When we go in we explain to the office manager our frustrations. She denies knowing about anything and that she’ll right the ship. We go to the back to have the permanent put on and explain the pain my wife was having. Assistant says that the pain shouldn’t have lasted that long and that the cap may have been too high (ARE YOU KIDDING ME?!?) Angrily, I ask the assistant if a root canal had in fact in been done, she says yes. I ask her if we even needed to take the antibiotics to begin with? She said yes. Dr. Blankenship comes in and tells us a root canal was NOT done, assistant gets defensive, lies in front of all of us and says “I told you that.” Also states that because it wasn’t done, she DID NOT have to take the antibiotics after all (now he tells us). We talk to the Dr. afterwards, he does his best to cover up for his staff my claiming miscommunication on everything, tells us he was never alerted to any of our concerns and that there is another doctor in the office that my wife could have seen on that Friday. Oh, and after all was said and done, the office manager never called us back like she “promised” she would. Wasn’t looking for a refund or a discount on future visits because we surely weren’t going there again, just acknowledgement. Thanks for nothing. An office full of losers. Don’t waste your time.
by Robert xxx.xxx.85.96
February 10, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.173.43
January 16, 2012
Did this provider have reasonable prices?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Were you able to relax during your appointment?
Yes
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
January 02, 2012
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Would you recommend this dentist to others?
If I Had To
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous
November 04, 2011
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Map and Directions
11200 Lakeline Mall Drive, Cedar Park, TX 78613