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Middletown Dental Group

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Middletown Dental Group
Middletown Dental Group
(44 Reviews)
> Get Phone Number & Directions
9 Bert Crawford Road Middletown, NY 10940
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Consumer Feedback

(44 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
I went to Dr. Edward Reich to repair the mess that Middletown Dental Group charged me $2600 for.
Dr. Reich @ 210 E. Main St. Middletown, NY did not charge me for his service. I wish I had gone to him originally.
by Rosemarie Dickel xxx.xxx.159.11
August 18, 2017
zero stars! I took my 5 year old daughter there for her first visit, the front desk staff were nice and so was the assistant but the dentist Dr. Rosen was the doctor from HELL. Never have I ever felt more humiliated and embarrassed in my life! He was rude and so not friendly, he didn't even introduce himself to us when he came in the room after keeping us waiting for 35 minutes! I found out his disgusting name as I was checking out, which I couldn't do fast enough! He insisted my child was 4 three times even though I continued to correct him of her age, finally he turned and said well whatever age. He then said my daughters teeth looked great then suddenly claimed there were 4 huge holes in her mouth that needed to be filled and made me feel like I was a piece of crap for it. When I asked if he could fix them he said oh no I'm not going to touch here, she jumps too much and I don't have the time for that. She needs to go somewhere else that specializes in little kids. My question is when I called to schedule the appointment why would they a) schedule my daughter knowing that she was so little, why not refer me someplace else or b) give me a doctor within their practice who in fact does have patience and is willing to work on my child. I was so taken back I just stood quiet and asked to start leaving, even the assistant snuck over to me and said if I want to come back I should try dr shapiro, whom I assume is the owner or main doctor. Well no, not in a million years would I ever or my family of 4 nor anyone else I know refer there.
by Concerned patient xxx.xxx.49.220
September 21, 2015
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Was the chair you sat in during your dental procedure comfortable?
Definitely!
by Anonymous xxx.xxx.149.223
October 07, 2014
If I could leave a 0 star rating for this dental office I would! My fiance had a filling 10 days ago and it has fallen out already! The receptionists are impossible to deal with. I use a specific prescribed toothpaste. I called to ask for a refill on this prescription today and the receptionist told me that the dentists were too busy to call in a simple prescription for me. What kind of receptionist argues a refill request? All she had to do was take down my information and give it to the dentist to fill when he got a chance, like every other dentist/doctor office does! Also, when I received a phone call to confirm my appointment for a root canal I expressed my concern to the receptionist about my fiance's root canal falling out after only 10 days. I was even more hesitant on getting my root canal after this. The receptionists response to my concern was "You can change your dentist if want." Not only is the work of the dentist and epic fail, but the receptionists are rude, argumentative, and don't care about your well-being.
by Christina Zevola xxx.xxx.144.7
December 18, 2013
Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better. They always made sure that I wasn't in any pain. I'll definitely be going back. I didn't have a bad experience. They have really great customer service here. They always put their customers first, regardless of the situation. The office was very easy to locate. I didn't have any trouble finding it at all.
by Anon xxx.xxx.56.159
November 14, 2013
I have sensitive teeth and the tried to de scale with a dremel drill rather than a pick. The hygenist was annoyed that she had to keep stopping. I was told I would have to come back to finish the cleaning b/c they would have to numb my mouth. I dont know why they couldnt numb me rigth then.
At my next appt it was apparent I was agitated I had been trying to keep my anxiety under control , when the dentist walked in and asked what was the matter I told him I dont like dentists and he rudely said then GO SOMEWHERE ELSE. I had told him on my very first visit that I was a big baby and didnt have pleasant dental experiences in the past and have anxiety today as a result.
I cant believe how rude this guy was... This is NOT how you deal with patients!
by anon xxx.xxx.153.9
November 14, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous xxx.xxx.147.77
June 13, 2013
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.121.154
April 23, 2013
Did they follow up with you after your appointment?
No, but they said they were going to!
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Was this dentist's staff friendly?
Yes
by Anonymous xxx.xxx.227.36
February 18, 2013
Was this dentist friendly?
Yes
by Anonymous xxx.xxx.61.68
February 11, 2013
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Map and Directions
9 Bert Crawford Road, Middletown, NY 10940