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Fall Creek Family Dentistry

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Ithaca, NY

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Fall Creek Family Dentistry
Fall Creek Family Dentistry
(11 Reviews)
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501 North Cayuga Street Ithaca, NY 14850
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
1 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Was the rinsing sink clean and did they have disposable cups and mouthwash for you to use?
Absolutely
Was the wait time for your appointment reasonable once you got to the office?
Absolutely
Did your teeth cleaning feel rushed?
Not at all
Are you going to visit this provider again?
Probably yes
by Anonymous xxx.xxx.125.218
October 20, 2014
DO NOT GO! SCAM ARTISTS! My friend and I both got suckered into the FREE teeth whitening only to be told we had multiple cavities that we needed to have fixed and made us pre-pay for the fillings before we even had them done. After getting a second opinion, my friend had NO cavities and Fall Creek had told her she had 4! Unfortunately, we didn't catch on to them until after my fillings were already done and I paid $200. They also over charge, the average exam is $37, they charge $92. The average cleaning is $66, they charge $96! It's too late for me but don't let this happen to you! I don't think they have any qualifications! There definitely wasn't anything displayed. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. I was very frustrated that very few of my questions got answered. I really needed to know a lot more than what I got out of that appointment. I felt lied to. I really don't trust them and hope you don't get duped like I did.
by Jessicah xxx.xxx.112.212
November 07, 2013
TERRIBLE! Do NOT let these people make a cap or bridge for you or do any kind of drilling like for a cavity. They have NO idea what they are doing. They should be investigated to see if they even have real credentials. Dr. Kapur completely ground down two perfect teeth of mine to the gumline in order to make a bridge that never should even have been made. I had to get a crown lengthening and have two emergency root canals, done elsewhere, and the bridge they made was horrible and didn't fit and I still had to pay for it and then get another one made. Bottom line? Trying to save a little money b/c they took my dental insurance ended up costing me over EIGHT THOUSAND DOLLARS to try to repair their horrible work, and I am still in pain. I also got an infection my jawbone from them.
by Cricky xxx.xxx.200.198
July 23, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider answer all of your questions?
Yes
Did you feel safe in this provider's care?
Yes
Did this provider rush your appointment?
No
by Anonymous
January 05, 2012
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Was this provider's office too loud?
No, it wasn't too loud
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider ever postpone your appointment?
Sometimes, a little too often
by Anonymous
October 15, 2011
Did this provider prominently display their diplomas or business license?
No, I never saw one
Was the dental equipment clean?
Yes
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Was the water they used during your teeth cleaning a comfortable temperature?
Definitely not. It was way too cold
by Anonymous
September 28, 2011
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Did this provider have reasonable prices?
They were decent, but not very affordable
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did your teeth cleaning feel rushed?
Yes, I was very disappointed
by Anonymous
August 29, 2011
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider remember you by name?
Sometimes, but not always
Was this dentist friendly?
Yes
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
by Anonymous
August 15, 2011
Was this provider late to your appointments?
No, they were on time
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this dentist explain your dental procedure to you?
No, I wasn't given any information about my procedure
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous
June 23, 2011
Does this dentist use current and safe equipment?
No; the equipment needs to be updated
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider rush your appointment?
Not too much, but somewhat
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
May 11, 2011
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Map and Directions
501 North Cayuga Street, Ithaca, NY 14850