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John R Bonasera, DDS

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John R Bonasera, DDS
(7 Reviews)
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693 Washington St Whitman, MA 02382
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Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Does this provider remember you and your circumstances at every appointment?
Yes
Were you able to watch TV during your dental procedure?
No, but I was able to read a magazine
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous xxx.xxx.89.252
May 09, 2013
First and foremost*** This dentist is great! My Review reflects his terrible support staff who, you, as a patient will unfortunately have to tolerate if you go to his office.

This dentist does a great job if I my review was solely based on him as a dentist I would give him 5 stars. My review is grading his overall practice, which I think is tarnished by some of his clerical support staff's lack of work ethic/enthusiasm to do their work correctly and in a timely fashion. Unfortunately, I have never had any luck with his support staff over the past 15 years or so I have been visiting this office. This is why I transferred to a new dentist. I can name multiple examples where his clerical support staff have dropped the ball over the past 15 years since I have seen this dentist and I jus grew tired of it. From lack of understanding about billing scheduling errors such as putting me in for the wrong time so I once came late and missed my appointment and another time I was came in like 3 hours early for an appointment I had a card that said I was actually 15 minutes early. The final straw today I signed a release of information to get my records faxed to another provider. I gave it about 2 hours and called my dentist to see if they responded to the request yet (I knew they had not because I received a call stating they had not received them and that I should check the status). The women who answered the phone said "I'm to busy to do that today." I said "I need them today can I come and get them." Her response was "yea, I'll print them out for you." I couldn't believe this. I think Dr. Bonasera does excellent work and I think it's unfortunate that it came down to his useless staff members provoking me to search elsewhere for a new dentist. I would have liked to keep him forever if it wasn't for these simple issues. It's hard though because if I can't get an appointment scheduled correctly or have simple requests fulfilled then it really makes being a patient difficult.
by Julie xxx.xxx.70.173
October 25, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.2.29
September 03, 2012
Did this dentist answer all of your questions?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
December 05, 2011
Was it easy to make an appointment with this provider?
No, it took a while
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
by Anonymous
October 19, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous
August 31, 2011
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Does this dentist use current and safe equipment?
Yes
Were the waiting room chairs comfortable at this dentist's office?
Yes
by Anonymous
August 10, 2011
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Map and Directions
693 Washington St, Whitman, MA 02382