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Robert E Purnell, O.D.

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Robert E Purnell, O.D.
(77 Reviews)
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31 Park Avenue Rutherford, NJ 07070
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Consumer Feedback

(77 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
March 08, 2012
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. When comparing them to others I have visited for the same condition, they are among the best I have seen. I got an appointment quickly. I've never had to wait too long. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.
by Anonymous
February 22, 2012
Was the waiting area spacious?
Yes
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider late to your appointments?
No, they were on time
by Anonymous
February 22, 2012
Was this provider's staff friendly?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Were the waiting room chairs comfortable at this eye care office?
They were average
by Anonymous
February 20, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider offer flexible appointment times?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
February 06, 2012
Were the waiting room chairs comfortable at this eye care office?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous
January 23, 2012
Was the waiting area spacious?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you feel safe in this provider's care?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
January 10, 2012
They always take that extra step to make me feel special. I always enjoy my appointments here. I was so pleased with the warm reception I got here-everyone is so friendly! I really enjoyed my visit. They have really great customer service here. They always put their customers first, regardless of the situation. When comparing them to others I have visited for the same condition, they are among the best I have seen.
by Anonymous
January 07, 2012
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did you experience unnecessary pain during your visit?
No
by Anonymous
January 02, 2012
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
by Anonymous
December 29, 2011
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Map and Directions
31 Park Avenue, Rutherford, NJ 07070