Everyone that I dealt with from my first appointment to my post-op check-up has been wonderful. They were all friendly and helped put me at ease. I never felt rushed, and all my many questions were answered thoroughly. I had the utmost confidence going into the procedure and am totally satisfied.
The procedure went exactly as discussed and was successful. The entire process was well organized, thoroughly explained and the results as expected. As far as the surgery, the nurse walked me through the steps, the anesthesiologist was clearly a pro, and the checkout process smooth and timely.
Everything went great. I would have scored them higher, but it was very unclear to me how the insurance part was working. This really did not get figured out until a few days before the procedure. At that point, I got involved because I was informed it was not covered by insurance. I was unaware of what had been done to date (an appeal). We finally wound up doing a peer to peer review and then everything was approved.