They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. I was confident that they were using the latest treatment methods. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. As soon as I walked in the door, I noticed their credentials displayed prominently. It made me even more confident that I was seeing someone who knew what they were doing.