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Susan Hatter, OfficeManager

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Susan Hatter, OfficeManager
Oncology Care Consultants-Regional Cancer Therapy Center
(9 Reviews)
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501 West 7th Street Frederick, MD 21701
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
The abuse received by the nursing staff was appalling.

Failure to wear gloves, fingernails dug into skin, puncturing skin and causing bleeding and bruising as well as other forms of disregard for protocol.

Nurses were too often rude and overbearing, being poorly educated and trained in basic medical procedures with resulting incompetence that may easily have led to permanent physical harm.

Nurse management take heed: such lack of discipline may lead to legal action and license suspension from less forgiving patients.
by Informed Patient xxx.xxx.140.85
February 20, 2016
Was this doctor's staff friendly?
Friendly Enough
Did this doctor answer all of your questions?
No, I left confused and frustrated
Was this doctor friendly?
Not at all
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider listen to your concerns and respond respectfully?
No
by Anonymous xxx.xxx.74.186
July 13, 2014
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous xxx.xxx.250.119
September 10, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.11.95
July 26, 2013
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this provider friendly?
Very! The most welcoming office I've visited!
Did this provider have reasonable prices?
Absolutely!
by Anonymous xxx.xxx.96.150
April 02, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.1.221
May 11, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.203.159
March 31, 2012
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider prominently display their diplomas or business license?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
April 26, 2011
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
April 13, 2011
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Map and Directions
501 West 7th Street, Frederick, MD 21701