Dr. LaRosa took over Dr. Mary Jenkin's practice. I saw her only once. She told me she would have no problem writing scripts for my HRT as Dr. Jenkins had been doing so for several years and because I was being followed very closely. When I called to get my script refilled, she denied ever having said that. At that same visit, she told me she saw wax build up in my ears and told me I make an appointment to have her clear the wax. She advised me to call first to get a script for something to soften the wax before she removed it. When I called I was told to just get something over the counter and follow the package directions. I needed an EKG as part of medical clearance for surgery. The surgeon had already performed the physical exam and wrote me a script for the EKG and blood work. The office insisted I must get a full medical clearance exam. Dealing with the office staff is an unpleasant ordeal and I could not get to speak with the doctor herself. As for the medical staff, it took 3 nurses to draw my blood and the doctor will not write a script for you to get your blood work done at a local lab with proficient phlebotomists.