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Jennifer Naruta, APRN

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Jennifer Naruta, APRN
AdventHealth Medical Group Family Medicine at Orlando Sportsplex
(1 Review)
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8701 Maitland Summit Blvd Orlando, FL 32810
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(1 Review)
If I could give a zero that would be my score. I was recently diagnosed with a chronic illness in Dec. In Dec I was prescribed medication for my illness but immediately stopped after one day because I had an allergic reaction. Reached out to Dr. B and Nurse Naruta's team about the reaction and have stopped taking the medications. Until now no one has returned my call regarding these medications. Now, I've been asking since Jan 3rd for an rx to get a monitoring device for my illness and still the doctor has not written my script despite my specialist highly recommend I get one as soon as possible. I'm not just a new patient, I've been a patient of Dr. B since 2017. I was upfront with him that I want a PCP that will be there for me for any of my health needs. He was, but now he hasn't been. Last year, when I had breathing issues, they're office did not even bother to give me my test results which took about a week to get for some reason. I ended up going to an urgent care just to be diagnose same day with a severe case of upper respiratory infection and it wouldn't have gotten that bad if I just got seen earlier. I couldn't walk from my bedroom to my living room without feeling out of breath.

Also just to add the front desk team is ridiculous as well. Last time I went in December for an annual physical. The front desk asked if I had traveled in the past 30 days, and I said yes. She clicked the wrong button in their system. Then when their office manager came to help she asked me, "so you've had a positive COVID test the past 30 days?" I said no. Front desk person proceeds to say, "but you said yes". I corrected her and said, you asked if I had travelled not if I've had a positive COVID test. Front desk and office manager proceeds to accuse me of mishearing the question, when the front desk person clearly asked me the wrong question and I corrected her.

If you had asked me 3 years ago if I'd recommend Dr. B and his team, I would say 100% yes. But now, I can't in good conscience recommend anyone there. You will not get the care you deserve. No one will call you back. They will price gouge you with every visit. When you need help you will get busy tone and days and days of voicemails. If you have the AdventHealth app and use your care advocate, the office and Dr. B's team isn't even answering them. My care advocate has escalated my medication allergy with them since December. They've also escalated my Rx for this January. Still not word. I'm switching PCPs. You're better off getting quality care from an urgent care and it's easier to schedule with an urgent care than it is at this office.
by Leziel xxx.xxx.199.69
January 17, 2023
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8701 Maitland Summit Blvd, Orlando, FL 32810