When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.