Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider have helpful information available online?
Yes
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help