At some of the other places I've been to, the chiropractor had super cold hands, so I was a little nervous I would have to deal with that here, but I didn't at all. I was more comfortable than I've ever been anywhere else. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice.