They didn't seem too happy to be helping me. Maybe they were just having a bad day, but they could have been nicer. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left.