They have recently renovated the entire building.It is so clean and fresh there now I thoroughly am impressed with how they have changed the place around. The kennels and holding area for pets were so clean and spotless, I would recommend them for sure if you need to leave your pet for a few days. They don't offer emergency after-hour services, which is frustrating because in an emergency I want to be able to see someone I trust, but it is nice that they recommend a few different emergency locations if I am ever in need. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. They have really impressed me with their cheap prices and wonderful attitudes. I can't wait to take my pets there again.