I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. The office was very easy to locate. I didn't have any trouble finding it at all. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.