Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Did this provider answer all of your questions?
No, I left confused and frustrated
Has this provider ever cancelled your appointment on you last minute?
They cancel on me all the time.
Did this counselor provide a comfortable chair for you during the session?
Yes