I got an appointment quickly. I've never had to wait too long. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I'm thrilled with how my appointment went. My pet was able to recover quickly under their care, acupuncture saved my pet another surgery it really helps. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.