I loved that they took their time with my pet, and didn’t rush the appointment at all. They made sure my pet was relaxed and that all my questions were answered. They never left me for an extended period of time and I never felt ignored. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. I couldn't believe how clean their entire facility was. It was obvious that it was cleaned at least once every day.