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O'Neal Animal Hospital
O'Neal Animal Hospital
(2 Reviews)
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4424 Market Street Philadelphia, PA 19104
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Consumer Feedback

(2 Reviews)
Took my 13 lb dog here today to get his annual shots. We recently got new pet insurance (Pet Assure) and this was one of the vets listed, and the closest to us with some fairly good reviews, so we decided to give it a try.

What. A. Mistake.

Our appointment was for 11, we got there a few minutes early, checked in, and proceeded to wait for an entire hour before being lead into an exam room. The whole room covered in dust and dirt and weird stains from floor to ceiling. It took another 5-10 minutes for the vet to come in, and during that time the vet assistant was walking in and out of one of the three doors in the exam room, gathering equipment, going to the exam room next to us, not speaking to us the entire time.

Once the vet did come in, we went over what we were getting done (vaccinations) and went over prior medical records. Neither he nor the assistant were wearing gloves, and if we hadn't seen the vet wash his hands before doing the shots we probably wouldn't have believed he did. Before doing vaccinations, they gave our dog a physical exam, the whole time grabbing him by his harness or collar and pulling him over to the vet on the exam table. The vet didn't ask if it was okay to pull him by the harness or collar (he did have a leash attached and also was on a table no wider than a foot and a half). The vet and his assistant then very suddenly flipped our dog over on his back, asking me to help hold him still, to.. I think examine his belly? He also mentioned almost as an afterthought that our dog has a slight heart murmur - this is something I've never been told by his previous vet, and given how stressed our dog was it wouldn't surprise me if his heartbeat was irregular. Our dog at this point was very stressed and uncomfortable, so we got some treats out to help him get through the vaccinations. Thankfully the vaccinations went okay with the helpful distraction of peanut butter and cheese. We then had to wait another 15 to 20 minutes for a prescription for something they did not supply in office.

At this point, we just wanted to leave, so we gladly left the room and went to check out. With our pet insurance, it specifically says to present the card at checkout, and the vet's office would give a 25% discount for services. We told this to the receptionist and she said "No you'll have to file a claim with them, but you'll pay the full total today." We told her that the app instructed us to show her the card and what it said, and she just said "okay" not looking at the card, and giving my partner an annoyed glance.

Overall, this was a horrible experience. We will definitely not be coming back. I'm sure there are people that have good experiences here, but I cannot overlook the grime, dust, and lack of sanitation pretty much anywhere. Please don't bring your pet here.
by Ezra xxx.xxx.206.134
October 09, 2023
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Did this provider have an entertaining selection of waiting room magazines?
Somewhat
Did this Provider let you know upfront what the approximate cost of the services would be?
Somewhat
Would you refer this provider to a family or friend?
Definitely
by Anonymous xxx.xxx.203.49
July 17, 2014
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Map and Directions
4424 Market Street, Philadelphia, PA 19104