There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. My appointment was great. They saw my pet right away, and treated us very well. I've already told my friends and family about the fantastic experience I had there.