My pet was sick. I called desperate trying to get the help it needed. I was quickly told by Christine that if I did not have at least have the bill and let them hold a check that my pet would have to suffer. Instead of helping my pet and letting me work something out with the bill, my pet suffered because I didn't have the money. If you take your vet here, be sure to bring your checkbook, because that is all they are interested in, not your pets health.