I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. I've already been recommending them to everyone I know. I know that any pet would benefit from their care. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for.