Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They didn't help me as much as I was hoping and didn't answer all my questions. Their office was nice and quiet. I was worried it would be overly loud but it was fine.