I didn't mind that they didn't offer on-site X-Rays, because they gave me directions to a lab that was five minutes away where I could get them. I was glad I didn't have to drive very far to get them done. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment.