They made the extra effort to make sure every question and concern I had was addressed. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. At some of the other places I've been to, the chiropractor had super cold hands, so I was a little nervous I would have to deal with that here, but I didn't at all. I was more comfortable than I've ever been anywhere else.