They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They are one of the most reliable psychologists I've ever been to. They never cancel my appointments and always make sure they are available when they say they will be.