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susana lugo, MD

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North Andover, MA

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susana lugo, MD
Lugo Susana MD
(13 Reviews)
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15 main street Andover, MA 01810
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Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous xxx.xxx.1.18
March 18, 2013
Did you feel safe in this provider's care?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's staff friendly?
Friendly Enough
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
by anonymous xxx.xxx.46.232
February 28, 2013
After being prescribed a ton of antidepressants.. (none of which worked) ..I finally asked Dr. Lugo if she could prescribe me the "equivalent of Hope in a pill". She replied no but suggested that I might consider going on disability. At first, I was rather reluctant but I eventually applied and was accepted without the need of an advocate. Needless to say, Doctor Lugo's suggestion saved my life. After 35+ years of dreading the prospect of each new day, I now actually look forward to each new day. Sure, I'm poorer than I've ever been but I finally have a true sense of happiness. Unfortunately, Dr. Lugo moved out of my area, so I'm unable to personally thank her. This review is the very least that I can do.
by J.E. xxx.xxx.184.134
February 15, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.229.150
August 31, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.33.117
August 14, 2012
Did this psychiatrist ever condone negative behavior?
Not at all. They discouraged negative behaviors and suggested helpful solutions
Did you feel safe in this psychiatrist's care?
Absolutely! I knew I was being cared for by an expert!
Does this psychiatrist promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
March 02, 2012
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
February 10, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous
January 25, 2012
Did you spend a lot of time in the waiting room at this psychiatrist's office?
No, my appointment started at the scheduled time
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Was this psychiatrist's staff friendly?
Yes
Does this provider have helpful information available online?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
January 06, 2012
Would you recommend this psychiatrist to others?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
January 05, 2012
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Map and Directions
15 main street, Andover, MA 01810