They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. They gave me sufficient information to make a decision about my treatment plan.