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Crotched Mountain Rehab Center

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Crotched Mountain Rehab Center
Crotched Mountain Rehab Center
(13 Reviews)
> Get Phone Number & Directions
1 Verney Drive Greenfield, NH 03047
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Consumer Feedback

(13 Reviews)
Service
2.5 star average for Service
Environment
2.5 star average for Environment
Expertise
1.5 star average for Expertise
Staff
3 star average for Staff
Recommended
1.5 star average for Recommended
Value
2.5 star average for Value
Would you recommend this provider to others?
No
Did this provider answer all of your questions?
No, I left confused and frustrated
Did your provider ask enough questions that you felt they took a holistic approach to your appointment?
They asked a few questions to get to know me better, but they drew their conclusion too quickly if you ask me.
Was the personalities of the staff well suited to a holistic approach to care?
A holistic approach to care means that everybody is on board at that level. In my opinion, not all the staff were the right people in that position.
Was this provider's staff friendly?
Somewhat
by Anonymous xxx.xxx.130.123
April 30, 2016
Does this provider use current and safe equipment?
Not at all; the equipment is dangerous!
Were the waiting room chairs comfortable at this provider's office?
Not at all; cheap and plastic
Would you recommend this provider to others?
Absolutely Not
Did this provider seem current about the latest advancements in their field?
Not really
Did a staff member acknowledge or greet you when you entered?
No
by Anonymous xxx.xxx.57.41
September 17, 2014
Was this provider's office easy to locate?
I got lost, but eventually found it
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
by Anonymous xxx.xxx.163.221
February 10, 2014
This was one of the most confusing and frustrating hospitals I have ever been too. Forget about getting any of your questions answered, they are much too busy. They could've used quite a few more staff members. They were very understaffed and I ended up having to wait quite awhile. I had to wait a while after I arrived for my appointment. The staff didn't even keep me updated about how much longer it would be. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many. Their office looked like the cleaning crew may have skipped a week.
by Magoon xxx.xxx.72.218
December 17, 2013
They could've used quite a few more staff members. They were very understaffed and I ended up having to wait quite awhile. They didn't follow through with almost everything they told me I would get when I first arrived. I feel like they slighted me. They left me alone in the appointment room for quite a while. There are times when I've been there, that I feel like they're favoring certain clients. It's not all the time, but I don't appreciate it when it happens. They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. Many Med errors, asked for meds waiting a long time and was told they were short staffed. the Food they served us was awful. The sanitary issues with my bathroom and sharing with my roommate were disgusting
by Alias xxx.xxx.223.54
December 08, 2013
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Did this hospital answer all of your questions?
None of my questions were answered
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
by Anonymous xxx.xxx.142.50
October 02, 2013
Were you able to relax during your appointment?
No, I was on edge
Are you going to visit this provider again?
Not if my life depended on it
Did this provider use excessive foul language?
No
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did you feel safe in this provider's care?
Absolutely Not!
by Anonymous xxx.xxx.58.25
August 01, 2013
This Micheal we are told to call is not the problem, he simply is too high up and too well paid to understand the problems at the hospital or to want to cut his pay to help CM's budget mess. Call the head of nursing, if you can find an operator who knows how to connect you properly!!! Better yet, ask one of the overworked nurses what they think about how CM is intentionally short staffing its floors in order to save money. They have a very low patient count right now!!! Fewer patients means less money. Ask the nurses to tell you horror stories about patients sitting in their own urine or feces for hours. Ask them if your loved one's room or floor has all the medical equipment needed in case of an emergency. You will hear some real tiptoeing by the nurses as they try to answer!!! CM is the last place I would send a child with an emergency condition. It is a cheap, poorly managed hospital on top of a mountain in the middle of nowhere.
by DisgustedbyCM xxx.xxx.226.117
June 28, 2013
Dear Anonymous reviewers,
We are sorry to hear that you were not satisfied with your experience at Crotched Mountain. We take patient care, patient outcomes and communication with patients and families very seriously. As an accredited hospital and skilled nursing facility, we have established quality assurance processes so that we achieve the highest levels of satisfaction. Receiving feedback – both positive feedback and concerns – from patients, families, visitors and other interested parties will only help us improve. If you would like to provide more information about your experience and about how we can improve our services, please contact Michael Redmond, senior vice president and chief operating officer at info@crotchedmountain.org. Thank you.
by Michael Redmond, senior vice president at Crotched Mountain xxx.xxx.197.21
March 27, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
by Anonymous xxx.xxx.58.25
March 18, 2013
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Map and Directions
1 Verney Drive, Greenfield, NH 03047