Directory > OBGYN > CA > Upland > Monica Valenzuela-Gamm, MD > Reviews

Monica Valenzuela-Gamm, MD

Wellness.com Featured Provider
Monica Valenzuela-Gamm, MD
Care For Women''s Medical Group
(25 Reviews)
Office

(909) 579-0806

 Fax (909) 579-1331 1310 San Bernardino Rd, Suite 201 Upland, CA 91786
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Consumer Feedback

(25 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Dr. Valenzuela and her staff are amazing!!
by V. Smith xxx.xxx.235.102
July 22, 2015
Doctor Valenzuela is a good doctor,I HIGHLY RECOMMEND HER!!
by Mirtha Fasano xxx.xxx.182.127
July 13, 2015
Dr. Valenzuela is the best! I will only ever go to her. She is gentle and kind and truly cares about her patients.
by Kristen Murphy xxx.xxx.7.161
February 05, 2015
I am sooo frustrated with this office. They have NO respect for patients or their time! It seems the doctors do not want to see the patients, instead they pass them off to the P.A. Each year when I call to schedule my annual exam they tell me the doctor’s first available appointment is two months out, but I could see the P.A. in two weeks. I saw the P.A. many times. Then last year I said I would like to see the doctor I’ll plan ahead and wait the two months. The day before my appointment I got a call from the doctor’s office explaining she was “on-call” the next day and would not be able to see me, I would have to reschedule. The doctor’s next available appointment is two months out, but she could work me in in one month since they inconvenienced me or I could see the P.A. in two weeks. Are you kidding? You cancel on me the day before and expect me to wait another month. I wanted to move on to another doctor right then, but it was December. I knew I was quite busy with the holidays wasn’t sure if I could get in as a new patient at another office. So I waited another month. Since she was “working me in” there wasn’t any flexibility in the appointment time. I had to take time off work to go to my appointment. When I got there I waited for probably an hour before they told me the doctor wasn’t even there. She apparently was in surgery and was due back “anytime”. After another hour, they said I could continue to wait or see the P.A.! At this point it was months after my scheduled time and I had already committed hours in this day so I saw the P.A. and told myself I would not come back the following year.

Well that year flew by and I didn’t look into getting another doctor, so I thought I would give them another chance and I called for my appointment with the doctor. It was scheduled for today. I had to leave work early to get there. I realized I was running a little behind schedule, so I called while in route to tell them I would be about 10 minutes late. They said no problem…see you soon. A few minutes later a different person called me back to reschedule my appointment since I missed it. I explained I hadn’t missed it, that I was two minutes away, and that I had already called in to explain as much. She said I could not be seen today, that their office policy allows only a ten minute grace period. I briefly shared with her my frustrations about their office how they treat their patients. She didn’t seem to care. I told her rescheduling will not be necessary, because I have no intention to return to that office. Her response was okay I’ll make a note of it. So apparently, they don’t want or need me as a patient. If I am one minute pass their grace period they have no time for me. I inconvenienced them by eleven minutes and they found that unacceptable when they have inconvenienced me for hours, days, months!! If you respect your time at all, know that this office will have no respect for you. Honestly, I think the doctor is probably ok if you could ever see her; however that doesn’t seem possible. I strongly urge you to find another office now.
by Frustrated Patient xxx.xxx.147.201
February 11, 2014
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you experience unnecessary pain during your visit?
No
Are you going to visit this provider again?
Without a doubt!
Did this OBGYN promptly notify you about any test results?
Yes, they were the fastest I've seen and very polite
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Meredith xxx.xxx.174.3
January 24, 2014
.I GOT DENIED MONICA DID NOT WANT TO TAKE ME ON AS PATIENT!!!AFTER SHE TALKED TO ME FOR ABOUT 5 MINUTES I AM ALMOST 20 WEEKS PREGNANT I HAD TO WAIT A WEEK TO GET AN APPOINTMENT TO GET JUDGED BY HER HAND WALKED MY MEDICAL RECORDS BECAUSE FAX WASN'T AN OPTION! AND INSTEAD OF HER TELLING ME SHE WASN'T GOING TO ACCEPT ME SHE TOLD ME SHE WAS GOING TO DISCUSS MY "CASE"AKA PREGNANCY WITH THE OTHER DOCTORS THEN LET ME KNOW IN A FEW DAYS SHE HAD THE RECEPTIONIST CALL THE NEXT DAY VIA PHONE THAT SHE WILL NOT BE TAKING ME ON?NEVER IN MY LIFE UNLESS I WAS STANDING IN FRONT OF A JUDGE HAVE I BEEN SUBJECTED IN SUCH A WAY!
by alias xxx.xxx.65.174
December 17, 2013
Would you refer this provider to a family or friend?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider answer all of your questions?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did you leave the office feeling satisfied with your visit?
Completely!
by 3kidzmommy xxx.xxx.186.163
September 11, 2013
Did you leave the office feeling satisfied with your visit?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.146.105
October 12, 2012
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.20.133
June 21, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.235.48
June 13, 2012
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Map and Directions
1310 San Bernardino Rd, Suite 201, Upland, CA 91786
Website http://www.careforwmg.com/
Primary Specialty

OBGYN

Practice Care For Women''s Medical Group
Gender Female