Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They made the extra effort to make sure every question and concern I had was addressed. I was nervous that I was going to be numb or stiff after my adjustments, but I felt absolutely fantastic when I left. It's obvious that they are experts at what they do and I feel very safe under their care.