They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I have never seen my pets so calm at the veterinarian before. They really seem to have such a gift with animals here. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.