I am greeted with a smile, and they remember my pet, asking about previous visits. They quickly get me into to room, and start looking at my dog. The doctor is kind and gentle with my dog. I am amazed by how much quicker they see me than at my own doctor!! My dog was hospitalized for a few days and they let me visit him multiple times, answering my questions while I was there. I wholeheartedly recommend Westfield Small Animal Clinic!!