Reviews for Canton Animal Clinic in Canton, NY

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I would give them 0 stars if possible. After being a customer for 5 years (and gladly taking my money) they refused to see my dog after he got into porcupine quills because he had not been there in the past year for an annual wellness check (you know ... during a global pandemic). Absolutely no compassion for animals or their owners. This place is greedy, lacks ethics, and shouldn't be taking care of animals. I will never return to this place, and I wouldn't encourage anyone that loves their pet to visit this clinic. It is run based on greed, and lacks empathy, ethics, or any moral compass.

by Former customer, but never again xxx.xxx.203.136

October 24, 2021

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In April, we took our two Siamese cats in for three separate but related conditions. We informed the doctors that at least one of the cats had a history of herpes in the left eye.

The male had a chonic cough and a runny eye. The female had a chronic sneeze and a badly irritated eye. In spite of the fact that it was known in advance that it was highly likely that herpes was involved, both cats were given large injections of antibiotics and steroids (known to be anti - productive in herpes infections. )

We were given eye salves, and several other treatments, and the eye situations got worse. Worse to the point that we were finally told that we should see an ophthalmologist - we chose Ottawa.

So finally in early June, the female had a surgical procedure to remove a crusty growth on her cornea. It seemed to be effective.

We actually made bi-weekly - sometimes weekly - visits to Ottawa. Then, having retired and moved to Florida, the female's eye ruptured, and she underwent emergency surgery - and a transplant of a canine cornea. Two weeks later, we discovered that the transplant was in danger of rupturing - this, of course, resulted in another surgery. We are now waiting to see whether or not we have been fortunate enough to save the eye.

Why should I tell this entire story? Nine months and three surgeries after the steroid injection, we have saved the eye, but there is likely no vision, and we will constantly have to be vigilant that she does not injure the eye.

This entire nine-month experience is, in my opinion, directly related to having injected steroids - which weakens the immune system - which was given at the beginning of April.

So, would I recommend the services of the Canton Potsdam Veterinary Clinic to anyone? It is highly unlikely. The costs at this point are approaching $1000 on the female alone. This does not include travel and hotel between Potsdam and Ottawa. The original surgery cost about $2000 Canadian, the second ( in Tampa) was over $3000, and the
third only about $500 - plus of course medication.

by unhappy ex-Potsdamer xxx.xxx.100.141

November 29, 2017

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Was this provider's staff friendly?

Yes

Was it easy to make an appointment with this provider?

Yes

Was this provider's office too loud?

No, it wasn't too loud

Was this veterinarian friendly to your pet?

Yes, my pet seemed to really like him/her

Was this veterinarian able to perform all basic as well as complicated procedures?

They can perform basic procedures, but not really complicated ones

by Anonymous xxx.xxx.81.83

July 01, 2013

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Is this business in a safe neighborhood?

Absolutely, It is the safest neighborhood around

Did this provider ever dismiss your concerns as unimportant?

Never, they go out of their way to address every concern of mine immediately

Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?

Absolutely I learned so much and received great information on ways to improve my pet's health

Were the staff members able to answer your questions?

Yes! They were the most knowledgeable staff I've ever seen!

Would you recommend this animal hospital to others?

I Already Have

by Anonymous xxx.xxx.142.199

October 22, 2012

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I took my dog in for an emergency visit after he experienced ear problems over a weekend. The veterinarian refused to muzzle him after being asked to, and then outright told that it was necessary, because he has experienced trauma in the past and will bite strangers. When she insisted on kneeling over him to examine his ears, he turns and bit her face (thankfully he didn't break the skin). Since she had only looked in one ear (not the problem ear), she removed him from the room for further examination. She returned with him to say that his ear was fine.

Fast-forward two weeks and the dog is still shaking his head, favoring his ear, and otherwise indicating continued stress. Call the vet, and they say that at the disastrous appointment they found bacteria in his ear but decided it didn't need treatment (different from what they told us on-site that day). Without seeing him again they prescribed an antibiotic ear drop containing neomycin, to be administered 2x per day for 10 days.

Three weeks after the ear drop treatment began, we noticed that our dog's hearing seemed to be affected - he can no longer hear lower-pitched sounds like the door closing or men's voices, and his sense of direction when he hears high-pitched sounds is completely non-existent (he can't tell where it's coming from). Given that he has never had great vision, his hearing loss is even more devastating.

Since nothing had recently happened to him, we immediately thought of the ear drops. Sure enough, a Google search of "canine deafness ear drops" brought up hit after hit of the medication he was given. We discovered that deafness after the use of neomycin and other antibiotics in the same class is known to carry a high risk of hearing loss and even complete deafness. We also found out that it is NOT recommended in older dogs (ours is 11) and without the strict supervision of a veteriniarian (recall that the vet never looked at him a second time prior to prescribing). Turns out these compounds dissolve the tiny hairs in animals' (and humans') ears, which means that they no longer process sound vibrations. The medications can also cause nerve damage, and often negatively affect balance (and potentially stomach upset - think of how your belly feels when you're dizzy).

We were never warned of the risks of this antibiotic and feel that it was negligent to prescribe it (given what we now know) without seeing him first. It is supposedly intended for severe infections - which our dog wouldn't have had if they'd treated him in the first place when we originally brought him in. We also feel that the vet's behavior in refusing to allow us to muzzle him was negligent and dangerous, and we are not even certain that our dog's ear was actually looked at when he was removed from the room (given that it was "not an issue" but his ears were literally coated in black slime two weeks later).

Top this off with several other issues: appointment times being screwed up by the technicians, extremely high prices, misquoted prices and procedures, never seeing the same veterinarian, and the fact that our dog never had a "WILL BITE" label placed on his chart until after he actually bit someone (despite having been a patient for two years for routine nail clippings and vaccinations and always muzzling him/warning the staff).

I would NEVER take my animals to the Canton Animal Clinic again. Definitely NOT recommended!

by Anonymous

December 08, 2011

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